You can start the return process by visiting our Returns Portal.If you cannot find your order confirmation email, please contact us at help@calpaks.com for more help.Please note, final sale items are not eligible for returns or exchanges.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can start the return process by visiting our Returns Portal.\nIf you cannot find your order confirmation email, please contact us at help@calpaks.com for more help.\n\nFor orders placed on Facebook Shop or Instagram Shop:\n- Due to system limitations, our returns portal is unable to process a returns request please reach out to help@calpaks.com for assistance. \n\nPlease note, final sale items are not eligible for returns or exchanges.&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;">You can start the return process by visiting our </span><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can start the return process by visiting our Returns Portal.\nIf you cannot find your order confirmation email, please contact us at help@calpaks.com for more help.\n\nFor orders placed on Facebook Shop or Instagram Shop:\n- Due to system limitations, our returns portal is unable to process a returns request please reach out to help@calpaks.com for assistance. \n\nPlease note, final sale items are not eligible for returns or exchanges.&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;"><a class="fr-strong" href="https://www.calpaktravel.com/apps/returns">Returns Portal.</a></span><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can start the return process by visiting our Returns Portal.\nIf you cannot find your order confirmation email, please contact us at help@calpaks.com for more help.\n\nFor orders placed on Facebook Shop or Instagram Shop:\n- Due to system limitations, our returns portal is unable to process a returns request please reach out to help@calpaks.com for assistance. \n\nPlease note, final sale items are not eligible for returns or exchanges.&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;"><br>If you cannot find your order confirmation email, please contact us at help@calpaks.com for more help.<br>Please note, final sale items are not eligible for returns or exchanges.</span><span style="font-size: 14px;">&#xA0;</span></p>

How do I start the return process?

We accept returns of unused items within 30 days from the date of delivery. Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or any kind of damage. Products must have their original packaging, shipping carton, a

<p style="line-height: 2;"><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We accept returns of unused items within 30 days from the date of delivery.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or any kind of damage. Products must have their original packaging, shipping carton, and uncut hang tags. &#xA0;We reserve the right to reject any returned items with personal items left inside the product, as it indicates signs of use. We suggest you test the compatibility of your item prior to use, to ensure you are still eligible for a return, should the item not meet your travel needs.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;Non-returnable items (unless otherwise noted):&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">- Gift Cards&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">- Sample or flash sale items&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">- And any other items marked as final sale.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;If you&apos;re unsure whether your purchase is eligible for return, please contact us at <a data-fr-linked="true" href="mailto:help@calpaks.com">help@calpaks.com</a> with your order number for further assistance.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you received an item as a gift, refunds will be issued to the original purchaser or, if requested, a CALPAK gift card will be emailed to you once the return has been processed. We are not able to offer refunds to anyone other than the original purchaser and their form of payment.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><br></span></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://www.calpaktravel.com/apps/returns">here</a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0;to start a return.&#xA0;</span></p>

What is your return policy?

We do implement a return shipping fee, but don't worry! We've negotiated a flat rate return shipping fee, and you'll only be charged a single fee, even with multiple items—so there aren't any surprises.  Flat rate return shipping fees within the cont

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We do implement a return shipping fee, but don&apos;t worry! We&apos;ve negotiated a flat rate return shipping fee, and you&apos;ll only be charged a single fee, even with multiple items&#x2014;so there aren&apos;t any surprises.\r\n\r\nFlat rate return shipping fees within the contiguous US:\r\n\r\nBags &amp; Accessories: $11.95\r\nLuggage: $24.95\r\n*Flat rate return shipping fees for Hawaii and Alaska:\r\n\r\nBags &amp; Accessories: $24.95\r\nLuggage: $49.95*\r\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;">We do implement a return shipping fee, but don&apos;t worry! We&apos;ve negotiated a flat rate return shipping fee, and you&apos;ll only be charged a single fee, even with multiple items&#x2014;so there aren&apos;t any surprises.&#xA0;<br>&#xA0;<br><strong>Flat rate return shipping fees within the contiguous US:&#xA0;</strong><br>Bags &amp; Accessories: $11.95&#xA0;<br>Luggage: $24.95*<br></span></p><p><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We do implement a return shipping fee, but don&apos;t worry! We&apos;ve negotiated a flat rate return shipping fee, and you&apos;ll only be charged a single fee, even with multiple items&#x2014;so there aren&apos;t any surprises.\r\n\r\nFlat rate return shipping fees within the contiguous US:\r\n\r\nBags &amp; Accessories: $11.95\r\nLuggage: $24.95\r\n*Flat rate return shipping fees for Hawaii and Alaska:\r\n\r\nBags &amp; Accessories: $24.95\r\nLuggage: $49.95*\r\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;"><strong>Flat rate return shipping fees for Hawaii and Alaska:&#xA0;</strong></span><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We do implement a return shipping fee, but don&apos;t worry! We&apos;ve negotiated a flat rate return shipping fee, and you&apos;ll only be charged a single fee, even with multiple items&#x2014;so there aren&apos;t any surprises.\r\n\r\nFlat rate return shipping fees within the contiguous US:\r\n\r\nBags &amp; Accessories: $11.95\r\nLuggage: $24.95\r\n*Flat rate return shipping fees for Hawaii and Alaska:\r\n\r\nBags &amp; Accessories: $24.95\r\nLuggage: $49.95*\r\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;"><strong><br></strong>Bags &amp; Accessories: $24.95&#xA0;<br>Luggage: $49.95*&#xA0;</span></p><p><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We do implement a return shipping fee, but don&apos;t worry! We&apos;ve negotiated a flat rate return shipping fee, and you&apos;ll only be charged a single fee, even with multiple items&#x2014;so there aren&apos;t any surprises.\r\n\r\nFlat rate return shipping fees within the contiguous US:\r\n\r\nBags &amp; Accessories: $11.95\r\nLuggage: $24.95\r\n*Flat rate return shipping fees for Hawaii and Alaska:\r\n\r\nBags &amp; Accessories: $24.95\r\nLuggage: $49.95*\r\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel&quot;}" style="font-size:10pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;"><br></span><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We do implement a return shipping fee, but don&apos;t worry! We&apos;ve negotiated a flat rate return shipping fee, and you&apos;ll only be charged a single fee, even with multiple items&#x2014;so there aren&apos;t any surprises.\r\n\r\nFlat rate return shipping fees within the contiguous US:\r\n\r\nBags &amp; Accessories: $11.95\r\nLuggage: $24.95\r\n*Flat rate return shipping fees for Hawaii and Alaska:\r\n\r\nBags &amp; Accessories: $24.95\r\nLuggage: $49.95*\r\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel&quot;}" style="font-size: 11px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;">*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel</span><span style="font-size: 11px;">&#xA0;</span></p>

Do you charge a return shipping fee?

We issue refunds to your original method of payment, or CALPAK gift card, as soon as we receive and approve your returned item. Once delivered, this process takes between 5-7 business days on our end.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We issue refunds to your original method of payment, or CALPAK gift card, as soon as we receive and approve your returned item. Once delivered, this process takes between 5-7 business days on our end.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">We issue refunds to your original method of payment, or CALPAK gift card, as soon as we receive and approve your returned item. Once delivered, this process takes between 5-7 business days on our end.</span> </p>

When will I receive my refund?

Absolutely! We accept returns of unused items within 30 days of purchase. You will just need the original order number for reference. Be sure to to click "Start a Gift Return" on our portal.Please note, items that are marked as "Final Sale" are not e

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:183,&quot;2&quot;:&quot;https://www.calpaktravel.com/apps/returns&quot;}&#xEE10;{&quot;1&quot;:189}" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:183,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:189}" data-sheets-userformat="{&quot;2&quot;:1063809,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Absolutely! We accept returns of unused items within 30 days of purchase. You will just need the original order number for reference. Be sure to to click \&quot;Start a Gift Return\&quot; on our portal.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;"><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Absolutely! We accept returns of unused items within 30 days of purchase. You will just need the original order number for reference. Be sure to to click &quot;Start a Gift Return&quot; on our&#xA0;</span><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;color:#1155cc;"><a href="https://www.calpaktravel.com/apps/returns" target="_blank">portal</a></span><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">.</span></span><br><br><span data-sheets-hyperlinkruns="{&quot;1&quot;:183,&quot;2&quot;:&quot;https://www.calpaktravel.com/apps/returns&quot;}&#xEE10;{&quot;1&quot;:189}" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:183,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:189}" data-sheets-userformat="{&quot;2&quot;:1063809,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Absolutely! We accept returns of unused items within 30 days of purchase. You will just need the original order number for reference. Be sure to to click \&quot;Start a Gift Return\&quot; on our portal.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;"><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Please note, items that are marked as &quot;Final Sale&quot; are not eligible for returns.</span></span></p>

I received this as a gift, can I return it?

Due to system limitations, we are unable to combine multiple returns under one label.  If you have multiple orders that you are looking to return, you will need to process each return separately. Don't worry--we offer a flat rate return shipping fee.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:257,&quot;2&quot;:&quot;https://www.calpaktravel.com/apps/returns&quot;}&#xEE10;{&quot;1&quot;:262}" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:257,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:262}" data-sheets-userformat="{&quot;2&quot;:1063809,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Due to system limitations, we are unable to combine multiple returns under one label.  If you have multiple orders that you are looking to return, you will need to process each return separately. Don&apos;t worry--we offer a flat rate return shipping fee. Click here to start a return.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;"><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Due to system limitations, we are unable to combine multiple returns under one label. &#xA0;If you have multiple orders that you are looking to return, you will need to process each return separately. Don&apos;t worry--we offer a flat rate return shipping fee. Click&#xA0;</span><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;color:#1155cc;"><a href="https://www.calpaktravel.com/apps/returns" target="_blank">here&#xA0;</a></span><span style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">to start a return.</span></span> </p>

Can I combine my returns using one shipping label?

Items that are marked as final sale are not eligible for returns.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:4865,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Items that are marked as final sale are not eligible for returns.\r&quot;}" style="font-size: 14px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;">Items that are marked as final sale are not eligible for returns.&#xA0;</span></p>

Can I return something that is marked as final sale?

Any shipping costs accrued at checkout are unfortunately non-refundable.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Any shipping costs accrued at checkout are unfortunately non-refundable.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Any shipping costs accrued at checkout are unfortunately non-refundable.</span> </p>

I paid for shipping on my order. Will that be refunded when I return my order?

Returns Center

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Returns

Where does CALPAK ship to?

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How do I pay with a gift card?

Do you offer expedited shipping?

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Where is my order?

What is your current shipping and ordering timeframe?

My order was marked as delivered but I haven't received it yet.

My order was incorrect or arrived damaged. What should I do?

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How do I reset my lock?

I lost the key for my lock, what do I do?

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What is the difference between VIT tiers?

Do I have to wait until the end of the year to be promoted to a new VIT tier?

Can I combine my rewards points with different offers?

Do points expire?

Where do I check how many points I have?

How many points can I use on my order?

What makes a successful referral?

Can I use my VIT points when checking out on my phone?

Why aren’t my points showing up?

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Are VIT points compatible with orders placed on other platforms, like Facebook Shop or Instagram Shop?

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What is the difference between CALPAK's Limited Warranty and the Extend Protection Plan with Accident Coverage?

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I'm interested in selling CALPAK products in my store(s). How do I learn more?

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I’d love to see CALPAK in person before I place my order. Do you have any store locations?

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