For orders shipping within the U.S., you can track your order here! If shipping outside of the U.S., please track your order using this link. 

We accept Visa, MasterCard, American Express, Discover, JCB, Diner's Club, PayPal, Apple Pay, and Google Pay.

We do not offer payments through installments (Affirm, Klarna, Shop Pay Installments) in-store.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments. No hidden or late fees. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses. Eligibility check has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. 

• The installments option on Shop Pay is available on debit and credit cards. 
• There are no late fees if you miss a scheduled payment. 
• Pay in full or in 4 interest-free installments for orders between $50 and $1000 with Shop Pay. 
• For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit help.shop.app. 

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

At CALPAK, we want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, color swaps, or cancellations. But don't worry, if something doesn't quite fit, you can return it within 30 days.

Need anything else? Feel free to reach out to us at [email protected] or chat with us. We're here to help!

We're so happy to hear that! Although we don't offer gift receipts online at this time, orders that contain gift notes are shipped with a packing slip that doesn't include pricing.

If purchasing in-store, simply ask the store associate at check out to provide you with a gift receipt.

Please note, we do not offer gift wrapping—but we hope they'll love their gifts for everyday and far away.

Simply input the code into the Gift Card field at checkout. We can't wait to hear what you think about your new purchase!

We apologize for any inconvenience caused. Please know that we're here to assist you every step of the way. To return the incorrect or damaged item, kindly visit our return portal by clicking here. If you have any questions or need further assistance, please don't hesitate to reach out to us at [email protected]. We're committed to ensuring your satisfaction and resolving any concerns you may have.

A store credit may only be applied in-store. We are unable to apply in-store credit to online orders at this time.  

CALPAK does not offer gift cards for purchase in-store at this time.

We currently do not offer in-store pick up for online orders.

Gift cards purchased online may only be used on our website.

If an item you purchased from calpaktravel.com is discounted within 5 days of the purchase date, we will honor a one-time price adjustment on full-priced purchases*, provided the product is in stock and identical in size, color, and quantity. Given that your order falls within 5 days of the promotional period, your initial request must be made within 10 business days from the promotion start date.

We are not able to price match any offers given out by Facebook Shop, Instagram Shop, or TikTok Shop.

*CALPAK items sold on websites other than calpaktravel.com, as well as all international orders, are ineligible for price adjustments. See Terms and Conditions.

Our standard processing time is 1-3 business days. We'll send an email with tracking information once your order has shipped.

For U.S. orders, your order will typically arrive 1-6 business days after being shipped, depending on your location.
For orders shipped to Australia, Canada, Mexico, Singapore, the U.K. and select EU countries, please allow up to 2 weeks for your order to arrive. This can vary based on delays with customs clearance, inspections and other external shipping factors. 

Unfortunately, we are unable to deliver to a P.O. Box address. If a P.O. Box is entered at checkout, your order will be cancelled after 24 hours if we do not receive an updated physical address.

Standard ground shipping rates within the contiguous U.S.:  
- Orders above $75: free 
- Orders below $75: $7.95

Expedited shipping rates within the U.S. (below). Rates are calculated per item in cart, and determined by the largest item in your order.

Bags & Accessories: 
FedEx 2Day Air: $24.95 per item
FedEx Priority Overnight: $34.95 per item

Luggage & Hat Boxes: 
FedEx 2Day Air: $49.95 per item
FedEx Priority Overnight: $99.95 per item

For Hawaii and Alaska: 
We offer a flat expedited rate via FedEx 2Day Air:
- Bags/Accessories: $29.95 per item
- Luggage & Hat Boxes: $54.95 per item

Internationally, we're excited to offer complimentary shipping to Australia, Canada, Mexico, Singapore, the U.K. and select EU countries! Please visit our International Shipping section for more information! 

We understand it's frustrating when you haven't received your order and the mail carrier says it's been delivered. Typically, we kindly request our customers to allow the shipping carrier a window of 2 business days after an order is marked as delivered for it to arrive. It's not uncommon for there to be a delay in this process.

If, however, your order still hasn't arrived after this timeframe, please don't hesitate to contact us at [email protected] for further assistance. Feel free to reach out anytime – we're always here for you

Additionally, please keep in mind that any instances of damaged or lost items must be reported to CALPAK within 30 days of delivery.

We ship within the contiguous U.S., as well as Hawaii and Alaska.
Internationally, we currently ship to Australia, Canada, Mexico, Singapore, the U.K. and select EU countries listed below. We're hoping to expand even further!

Austria

Belgium

Croatia

Cyprus

Estonia

Finland

France

Germany

Greece

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

the Netherlands

Portugal

Slovakia

Slovenia

Spain

Sweden

For more information on any authorized retailers who might offer additional shipping options, do not hesitate to reach out to us at [email protected]. We're excited to go places with you! 

Yes! For contiguous U.S. orders, we offer 2Day and Overnight Shipping. For Hawaii and Alaska, we offer expedited shipping via FedEx 2Day Air. Orders placed with expedited shipping before 12pm PST will be processed the same day (excluding weekends and select federal holidays). Any orders placed after 12pm PST will be processed the next business day.

Rates are calculated per item in cart, and determined by the largest item in your order.

Bags & Accessories (shipping within contiguous U.S.): 
FedEx 2Day Air: $24.95 per item
FedEx Priority Overnight: $34.95 per item

Luggage & Hat Boxes (shipping within contiguous U.S.): 
FedEx 2Day Air: $49.95 per item
FedEx Priority Overnight: $99.95 per item

For Hawaii and Alaska: 
We offer a flat expedited rate via FedEx 2Day Air:
-Bags/Accessories: $29.95 per item
-Luggage & Hat Boxes: $54.95 per item

For orders shipping to Australia, Canada, Mexico, Singapore, the U.K. and select EU countries:
We offer free DHL Express Shipping for all international orders.  

We're so sorry to hear that. Unfortunately, we are not able to file claims on packages that are stolen. We recommend reaching out to your local authorities.

Orders shipped outside of the U.S. are not eligible for returns or exchanges. These orders are final sale.

We're thrilled to offer shipping to Australia, Canada, Mexico, Singapore, the U.K. and select EU countries below:

Austria

Belgium

Croatia

Cyprus

Estonia

Finland

France

Germany

Greece

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

the Netherlands

Portugal

Slovakia

Slovenia

Spain

Sweden

Stay tuned for CALPAK to travel even further across the globe in the future.

The order total paid at checkout will be inclusive of all duties, taxes and fees. No additional fees will be owed upon delivery of your order. Duties & taxes are set by customs and depend on a number of factors, such as origin of the product, local VAT rates, and local import taxes.

We're excited to offer free shipping to Australia, Canada, Mexico, Singapore, the U.K. and select EU countries through DHL Express. 

We know customs clearance and inspection delays can cause frustration, and while we wish we could help further, only the recipient of the package can make an inquiry with the local customs authorities. For any details regarding next steps, please reach out directly to your local customs authorities with your tracking information provided via email.

If you need any further information, please don't hesitate to reach us at [email protected].

Orders are typically processed within 1-3 business days. For Australia, Canada, Mexico, Singapore, the U.K. and select EU countries, please allow up to 2 weeks for your order to arrive once shipped. This can vary based on delays with customs clearance, inspections and other external shipping factors. We recommend checking your tracking information for the most up-to-date delivery status.

Make sure you select your country's flag icon on the top-right of our site (if it's not already pre-selected). When checking out, your order will be completed in the currency respective to the ship-to address provided.

Yes, we honor warranties for international orders! 

Most of our products come with either a 1, 2, or 5-year limited warranty. Please see the Product Guarantee page for more info. Warranty claims must be filed via email. We are not able to start the warranty process in-store, through text message, or direct messages via CALPAK's social media accounts. 

Start the process of your warranty claim here. Please make sure to attach pictures of your damaged item, along with your proof of purchase so that we may expedite this process for you. 

We're sorry, but gift cards are not available for sale outside of the U.S. Additional product availability may vary based on market.

Online Purchases

For U.S. orders, we accept returns of unused items within 30 days from the date of delivery. If you purchased Return Coverage, there will be no additional return fees. If you did not purchase Return Coverage, a flat fee of $12.95 for bags/accessories and $24.95 for luggage will be deducted from your refund.

Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or any kind of damage. Products must have their original packaging, shipping carton, and uncut hang tags.  We reserve the right to reject any returned items with personal items left inside the product, as it indicates signs of use. We suggest you test the compatibility of your item prior to use, to ensure you are still eligible for a return, should the item not meet your travel needs.

 Non-returnable items (unless otherwise noted): 
- Gift Cards 
- Sample or flash sale items 
- And any other items marked as final sale.
If you're unsure whether your purchase is eligible for return, please contact us at [email protected] with your order number for further assistance. 

If you received an item as a gift, refunds will be issued to the original purchaser or, if requested, a CALPAK gift card will be emailed to you once the return has been processed. We are not able to offer refunds to anyone other than the original purchaser and their form of payment. 

In-Store Purchases

We accept returns of unused items within 30 days of purchase for in-store purchases. Items purchased online are not eligible for in-store returns at this time.

Returned items requirements:
- Cannot show any signs of use, wear, tear, marks, scratches, alterations, or any kind of damage
- Products must have their original packaging (including luggage box) and any uncut hang tags
- Luggage removed from box packaging is considered used, and therefore cannot be returned

We reserve the right to reject any returned items with personal items left inside the product, as it indicates signs of use.

Non-returnable items (unless otherwise noted):
- Sample or flash sale items
- And any other items marked as final sale

If you're unsure whether your purchase is eligible for return, please contact us at [email protected] with proof of purchase for further assistance.

If you received an item as a gift, refunds will be issued to the original purchaser or, if requested, a CALPAK store credit will be emailed to you once the return has been processed. We are not able to offer refunds to anyone other than the original purchaser and their form of payment. Please note that store credit can only be used in-store and will not be applicable to online orders.

International Orders 

All international orders are final sale and are not eligible for returns or exchanges. 

You can start the return process by visiting our Returns Portal. 

Once your return has been submitted, just follow these easy steps:
1. Print your return shipping label. No printer? Just scan the QR code at an eligible USPS or FedEx location and they'll print one for you. 
2. Pack up your items.
3. Place your packing slip and items in the original or new packaging, and seal it. Mark out any old addresses and barcodes.
4. Bring your return to a nearby drop-off location.

If you cannot find your order confirmation email, please contact us at [email protected] for more help.

For orders placed on Facebook Shop or Instagram Shop:
- Due to system limitations, our returns portal is unable to process a returns request. Please reach out to [email protected] for assistance. 

Please note, final sale items are not eligible for returns or exchanges. 

International orders: All international orders are final sale and are not eligible for returns or exchanges. 

Pay $1.48 for Return Coverage during checkout and you can return eligible* items for no additional return fees. If you don't add Return Coverage to your order, you can still return items for a flat fee of $12.95 for bags/accessories or $24.95 for luggage, which will be deducted from your refund. Please note that these fees are non-refundable.

*Non-eligible items are gift cards, sample or flash sale items, and any other items marked as final sale.

If Return Coverage was not selected during checkout, you can still return or exchange your order for a flat fee of $12.95 for bags/accessories and $24.95 for luggage. This amount will then be deducted from your refund.

Please note, we don't accept returns or exchanges on international orders. 

Once your return is received and inspected, it will be refunded to the payment method selected. We are not able to offer refunds to anyone other than the original purchaser and their form of payment. Additionally, please note that shipping charges are non-refundable. 

Due to system limitations, we are unable to combine multiple returns under one label.  If you have multiple orders that you are looking to return, you will need to process each return separately. Don't worry--we offer a flat rate return shipping fee. Click here to start a return. 

Absolutely! We accept returns of unused items within 30 days of purchase. You will just need the original order number for reference. Be sure to click "Return a gift" on our portal. 

Please note, items that are marked as "Final Sale" are not eligible for returns. 

If your item was purchased in-store, you are welcome to return or exchange your item in-store as long as it meets our return policy guidelines. 

For items purchased online, please return the item using our online Returns Portal. We are unable to process online returns in-store at this time.

Please note that items marked as "Final Sale" do not qualify for a return or exchange. 

We accept returns of unused items within 30 days of delivery for online purchases. For in-store orders, you may return or exchange within 30 days of the purchase date. 

Items purchased online are not eligible for in-store returns at this time. 

We restock as soon as we receive new inventory. Please sign up for the waitlist on the product page to be notified of any restocks!

For non-luggage items, we recommend the following:

1. General Cleaning:

• Use a clean white towel gently moistened with warm water.
• Wipe the stain in circular motions until it fades.
• Lay your bag flat and allow it to air dry.
• For tougher stains, add a small amount of gentle laundry detergent made for hand-washing to the warm water.

2. Extra tough stains:

• Apply a very small amount of anti-grease soap directly to the stain.
• Let it sit for at least 30 minutes.
• Use a clean white towel moistened with warm water to wipe the stain in circular motions until the soap or detergent is completely removed.
• Lay your bag flat and allow it to air dry.

3. Additional Tips:

• Lighter colors don’t camouflage stains as well as darker colors, so use extra care with them.
• Consider alcohol, acetone, and oil as enemy substances for your bag.
• When cleaning your bag, If your towel is too wet, it can leave water stains on the fabric.
• For some materials, spot cleaning will significantly improve greasy marks, but in some cases, it may not completely remove them.
• The best way to avoid permanent stains is to clean them as soon as they occur.

CLEANING WITH: MILD SOAP + WATER

CLEANING WITH: AN ADHESIVE REMOVER

CLEANING WITH: A MR. CLEAN MAGIC ERASER

At this time, we do not offer embossing or personalization on any of our products.

Most of CALPAK's luggage is water-resistant, but not water proof.

Proposition 65 (Prop 65), the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that requires the state to keep a list of chemicals that the State of California has identified may cause cancer or reproductive toxicity. There are now over 950 chemicals on the Prop 65 hazardous substances list. The full list can be found on the California Office of Environmental Health Hazard Assessment (OEHHA) website. 
 
As part of Prop 65, businesses selling products to people in California must provide “clear and reasonable warnings” before knowingly exposing people to any chemical on the list, unless the expected level of exposure would pose no significant cancer risk. 
 
The law defines “no significant risk” as a level of exposure that would cause no more than 1 extra case of cancer in 100,000 people over a 70-year lifetime. So a compound can be unlabeled if a person exposed to the substance at the expected level for 70 years is estimated to have a 1 in 100,000 chance or less of getting cancer due to that exposure. The law also has similar strict cutoff levels for birth defects and reproductive harm. 
 
There are many commonly used items that fall under Prop 65's mandates. Additionally, real estate properties are subject to California’s Prop 65 mandates due to the possibility of hazardous chemicals being present in the nearby environment. Some of the product categories sold in the State of California, and California locations that require California Prop 65 warning labels include: 
products made with leather, vinyl, foam, synthetic and non-woven material, beauty products, glassware, ceramics, batteries, retail stores, etc. 
 
All of CALPAK parts and fabrics are made from durable and safe materials, in full compliance with federal safety regulations. However, as there are many chemicals used throughout the manufacturing process, it is possible that our products may contain trace amounts of one or more of the 950+ chemicals on the California Proposition 65 warning list. 
 
Prop 65 warning labels are primarily used in the sale of products to California residents. We attach one to our products no matter where they go to inform the consumer, even though by law we are not required to do so if the consumer lives outside of California. Proposition 65 is more of a “right to know” law than a pure product safety law. Voters who approved Proposition 65 in 1986 intended that Californians should have a right to know when they may be exposed to chemicals that cause cancer or reproductive harm. There are trace amounts of these chemicals in more products than you may know, but only in California it is a requirement to tell the consumer. We hope that the information above helps in answering your questions, below are some links with more information on Prop 65 Act. 
 
References: 
https://oehha.ca.gov/proposition-65/proposition-65-faqs 
https://oehha.ca.gov/proposition-65/proposition-65-list 
 
Still need help? Contact Us.

Our products are tested, tried and true. They are designed to withstand normal use, including regular handling by airlines. If the bag is damaged during transit, the airline is required to handle the damage claim. File one with them immediately. Each airline has different requirements - submitting a claim before you leave the premises, within a 24 hour window, etc—so be sure to make a claim right away. 
 
We're happy to work to provide additional documentation you may need during the claim process. Feel free to visit our Help Center here to start the process.

Send a photo of your lock to [email protected]. We’ll get back to you within 2 business days. If it’s urgent, we recommend trying all the combinations between 0-0-0 and 9-9-9. We promise it takes less time than you would think (we happen to know from experience).

TSA-approved combination locks may have keyholes, but they are for internal TSA use-only. However, if your product came with a set of keys, contact us at [email protected] with a photo of your lock so we can assist you.

CALPAK TSA FRAME LOCK INSTRUCTIONS

1. Set dials to 0-0-0 and gently press side buttons on lock to open luggage.
2. Locate the reset button on the interior of the lock.
3. Slide reset button on the interior of the lock from ""off"" to ""set"".
4. Set your desired combination. (Save your code in a safe place! Your lock cannot be opened or reset without your code.)
5. Slide the reset button on the interior of the lock from ""set"" to ""off"".
6. Close luggage and gently push down the lock.
7. Check lock by changing the dials. Side buttons should not push down.
8. Enter your secret combination. Gently press side buttons to open luggage.
9. Repeat for other lock.



Luggage collections with TSA frame locks: Jen Atkin Collection.

If you're unsure what lock your luggage has, please contact us with a photo of your lock at: [email protected].

CALPAK TSA COMBINATION LOCK INSTRUCTIONS

1. Set dials to 0-0-0
2. At the bottom of the lock, there is a small button. Insert a pin or pen in the button.
3. Set your desired combination. (Save your code in a safe place! Your lock cannot be opened or reset without your code.)
4. Push the top button on the lock. The bottom button will release.
5. Place the zipper pullers in the lock.
6. Check your lock by changing the dials. Push the top button down. Zipper pullers should not release.
7. Enter your secret code (that you set before). Push the top button down. Zipper pullers should release.

Luggage collections with TSA combination locks: Ambeur, Astyll, Cyprus, Wandr (except for carry-on with front pocket)

If you're unsure what lock your luggage has, please contact us with a photo of your lock at: [email protected].

CALPAK TSA COMBINATION LOCK (FLAT) INSTRUCTIONS
1. Set dials to 0-0-0
2. At the top of the lock, there is a small button. Insert a pin or pen in the button.
3. Set your desired combination. (Save your code in a safe place! Your lock cannot be opened or reset without your code.)
4. Push the slider upwards. The top button will release.
5. Place the zipper pullers in the lock.
6. Check your lock by changing the dials. Push the slider up. Zipper pullers should not release.
7. Enter your secret code (that you set before). Push the slider up. Zipper pullers should release.

Luggage collections with TSA combination locks (flat): Gold Marble, Terrazzo, Medora, Oh Joy!

If you're unsure what lock your luggage has, please contact us with a photo of your lock at: [email protected].

Locks approved by the TSA (Transportation Security Administration) feature a red diamond logo.

In the US, the TSA may open checked luggage as part of their security screening process. With a TSA-approved lock, the staff can open it with a key and lock your luggage after screening. If your luggage has a lock that is not approved by the TSA, it may be broken in the process.

CALPAK TSA KEY LOCK INSTRUCTIONS

1. Insert zipper pullers into lock.
2. Insert the key and rotate counter-clockwise to lock.
3. Check your lock by sliding the key slide up. Zipper pullers should not release.
4. Insert the key and rotate clockwise to unlock.
5. Slide the key slide upwards to unlock. Zipper pullers should release.

Luggage collections with TSA key locks: TRNK

If you're unsure what lock your luggage has, please contact us with a photo of your lock at: [email protected].

CALPAK DOUBLE TSA KEY LOCK INSTRUCTIONS

1. Insert zipper pullers into lock from the bottom to the top. Bottom zipper pullers are for the main compartment and the top zipper pullers are for the front pocket.
2. Insert the key and rotate clockwise to lock.
3. Check your lock by sliding the key slide up and down. Zipper pullers should not release.
4. Insert the key and rotate counter-clockwise to unlock.
5. Slide the key slide upwards and downwards to unlock. Zipper pullers should release.

Luggage collections with double TSA key locks: Wandr Carry-On with Front Pocket

If you're unsure what lock your luggage has, please contact us with a photo of your lock at: [email protected].

VIT stands for Very Important Traveler. Once you join our exclusive VIT Rewards Program, we'll reward you for traveling and spreading the word about CALPAK along the way.

We're glad you asked! First of all, you get $5 *just* for signing up—need we say more? Depending on your VIT tier, you will receive different perks and rewards. 
 
Regardless of which tier you fall into, you will get the following perks: 
 
Be the first to know about all our future sales and promotions 
Earn points for every dollar spent 
A very special birthday gift 
An anniversary gift 
Receive $25 worth of VIT points every time you successfully refer a friend. 
 
*Please note: VIT points cannot be earned when purchasing a CALPAK gift card, or for orders placed through Instagram Shop or Facebook shop. 
 
Why not earn while you travel the world?

It's easy! Simply create an account here and start earning points. Your $5 credit will be available to use immediately!

We have three different VIT tiers: Explorer, Voyager, and Jetsetter. Click here to learn more about the different tiers and all the exciting perks and rewards associated with each one.

Not at all! Once you reach the threshold for the next VIT tier, you will stay in that tier for one year from that date. You can immediately take advantage of the perks of that new tier. Please note, you will start earning VIT points at the new accelerated rate on your next purchase after moving into a new tier.

Depending on the promotion, you may be able to combine VIT points with another promo for even more savings. If you're unable to apply your points, or unsure if your order qualifies, please reach out to [email protected] for assistance.

VIT points expire one year from when they were earned. Feel free to reach out to [email protected] for further information.

Simply log into your account and go to the rewards tab. To redeem your points, you must be signed in.

Once your order goes above the $50 threshold, you can use as many points as you like on your order. Please note, if you redeem your VIT points and your order total goes below the minimum threshold for free shipping, you will need to pay the cost of shipping. Unfortunately, VIT points cannot be applied to shipping costs.

When the person you refer to CALPAK makes a purchase of $150 or more, you’ll get a $25 worth of VIT points added to your account. Please note, it may take up to 48 hours for the points to be available on your account. If it’s been over 48 hours, then feel free to contact us. There’s no limit to how many people you refer, so keep spreading the word and earning credit! Giving is receiving!

Absolutely! Be sure to log into your VIT account before checking out. At any point during the checkout process, you can click the “show order summary” dropdown at the top of the page. From there, you will see the sliding scale for you to add your VIT points to your order. For further assistance, please reach out to [email protected]. 

It takes between 1-3 business days for your VIT points to show up on your account. Didn’t get a confirmation email from us? Try checking your spam.

*Please note birthdays must be shared 30 days prior to the date. If your birthday falls within the next 30 days, please reach out to our customer service team at [email protected], and we're happy to help you add your birthday to our system.

Log into your VIT account, and click "rewards" on the left hand side. From there, you'll find the "refer a friend" section where you can obtain your referral link or send it out to your friends and family!

Unfortunately, VIT members cannot accrue or redeem VIT points on orders placed through other platforms. In order to earn and use your points, you will want to checkout directly through our website.

You'll need to accumulate enough points before you can redeem the Travel Souvenir in a transaction.

If the "Redeem Now" button is greyed out, you need more points to redeem.

Nope! You can redeem the Travel Souvenir without making a purchase.

No, you can't use points for both simultaneously.

Great question! Once you've redeemed a reward, it's yours to keep.

Yes! Please provide the email address associated with your VIT account during check out. Your subtotal must be $50+ in order to redeem your points.  

Our collection of items available for points redemption, Travel Souvenirs, can only be redeemed online.

Absolutely! All in-store purchases will be eligible to earn VIT points.

We’d love for everyone to be a VIT! Unfortunately, the VIT program is available in the U.S. only. Hopefully this will change soon.

Most of our products come with either 1, 2, or 5-year limited warranty. Please see the Product Guarantee page for more info. If you are unsure if your CALPAK product comes with a warranty, please reach out to us for further assistance.

While we strive to match limited edition, discontinued, or out-of-stock items, we cannot always guarantee exact replacements. Rest assured, any replacement luggage will be of equal value to your original purchase. Replacement decisions are made at our discretion, and we reserve the right to decline warranty claims.
 
In partnership with Extend, we also have extended warranty plans available for post-purchase for products purchased on calpaktravel.com (valid only for domestic purchases). 
 
Sample Sale: Sample sale purchases are sold as is and are excluded from any warranties.

For purchases made on calpaktravel.com: 
 
If you purchased from calpaktravel.com, you do not need to register for warranty, as your order number within our system will serve as your registration. 
 
For any purchases not made on calpaktravel.com: 
 
We encourage you to take advantage of our warranty registration process which will help make future warranty claims easier to process. Though not mandatory, we do require proof of purchase (we all know it's difficult to hold on to receipts for so long) to process a warranty claim to make life easier for future you!

Most of our products come with either a 1, 2, or 5-year limited warranty. Please see the Product Guarantee page for more info. Warranty claims must be filed via email. We are not able to start the warranty process in-store, through text message, or direct messages via CALPAK's social media accounts.  

Start the process of your warranty claim here. Please make sure to attach pictures of your damaged item, along with your proof of purchase so that we may expedite this process for you.  

In partnership with Extend, we also have extended warranty plans available post-purchase for products purchased on calpaktravel.com. If you’ve purchased Extended Warranty through Extend, please file your claim directly with Extend here. Please note: Extend warranties are only available for items purchased on calpaktravel.com and for domestic purchases.

We accept order confirmation emails and photos of receipts as proof of purchase. Proof of purchase must include date of purchase in order to be approved.

The warranty period begins from the date of purchase.

Yes! We can send you a unique link to purchase Extend within 30 days. Please reach out to [email protected] for more information.

We made it easy for you, so no warranty registration is required, even with Extend. Extend will reach out to you directly via email with information regarding your contract, including the contract ID, coverage dates, contact information, and a link to the full terms and conditions.

Accidents happen, but don’t worry! Your bag is protected in case of accidental rips, tears and snags, broken zippers, broken wheels and handles, delamination, and seam separation for the term of your Extend protection plan. If your Extend plan’s term is longer than the manufacturer’s warranty, this plan also covers defects in workmanship and/or materials, including normal wear and tear. This plan does not cover theft or damage caused by abuse or misuse, so please keep that in mind!

Accident protection plans work a little differently than standard extended warranties. Your accident protection through Extend begins as soon as your purchase Extend and lasts for the full term of the plan you selected. The coverage from defects in workmanship and/or materials, including normal wear and tear, starts after the manufacturer’s warranty expires. 
 
Here's an example: Let's say that on January 1, 2021 you purchased a product with a one-year manufacturer's warranty along with a two-year accident protection plan from Extend. Extend would cover you for accidental damage from day one through January 1, 2023 (two total years). Your manufacturer's warranty would cover your product for manufacturing defects through January 1, 2022 (the first year), and then your Extend protection plan would protect you from defects in workmanship and/or materials after your manufacturer warranty expires through January 1, 2023 (the second year).

You can reach the Extend team through their online claims portal for immediate service: https://customers.extend.com/claims. You can also get in touch by calling Extend at 1-877-248-7707.

They're happy to help!

The CALPAK 1 or 2-year Limited Warranty protects your product against defects in materials and workmanship. Extend Protection Plan with Accident Coverage plan provides additional coverage for everyday accidents that may occur. Extend also provides coverage for product defects, once the Limited Warranty expires.

Yes! We offer replacement parts to easily fix your CALPAK item at home. All you'll need is a screwdriver, the part we send you, and a couple minutes of your time. 

Start the process by going into our Help Center here. Please make sure to attach photos of your damaged item to request a spare part. Spare parts are available upon request and review, and are pending availability.
 
Please note, if the exact part is no longer available, we will do our best to provide you with a part that will maintain the functionality of the product. However, it may not be an exact match. 

Please email [email protected] for all wholesale and stocking inquiries.

Please email us at [email protected] for bulk order inquiries—we'd be happy to assist you in placing an order. If you'd like to place a corporate gifting order, please fill out the form posted here.

We're happy to hear you'd like to work with us! Please email [email protected] for more info.

Simply click the affiliate sign-up link and enroll in our program. If you're approved, you'll receive a follow up email from our team and can begin earning commission right away.

Store Hours:
Monday - Thursday: 10 AM to 9 PM
Friday - Saturday: 10 AM to 10 PM
Sunday: 11 AM to 8 PM

Phone Number: (310) 912-7457

Store hours may change based on holidays or other factors.

Our CALPAK store is located at the following address:

Century City Mall, 2nd Floor
10250 Santa Monica Blvd
Los Angeles, CA 90067

You can find us next to Zinque Restaurant and around the corner from The Container Store. For the closest parking, we recommend entering near Santa Monica Boulevard @ Century Park West.