CALPAK offers shipping within the contiguous US, as well as Hawaii and Alaska. For more information on any authorized retailers who might offer additional shipping options, do not hesitate to reach out to us at help@calpaks.com. We're excited to go p

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;CALPAK offers shipping within the contiguous US, as well as Hawaii and Alaska. For more information on any authorized retailers who might offer additional shipping options, do not hesitate to reach out to us at help@calpaks.com. We&apos;re excited to go places with you!&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">CALPAK offers shipping within the contiguous US, as well as Hawaii and Alaska. For more information on any authorized retailers who might offer additional shipping options, do not hesitate to reach out to us at help@calpaks.com. We&apos;re excited to go places with you!</span></p>

Where does CALPAK ship to?

We accept Visa, MasterCard, American Express, Discover, JCB, Diner's Club, PayPal, and Apple Pay.  When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amou

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We accept Visa, MasterCard, American Express, Discover, JCB, Diner&apos;s Club, PayPal, and Apple Pay.\r\n\r\nWhen checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments. No hidden or late fees. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses. Eligibility check has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.\r\n- The installments option on Shop Pay is available on debit and credit cards.\r\n- There are no late fees if you miss a scheduled payment.\r\n- Pay in full or in 4 interest-free installments for orders between $50 and $1000 with Shop Pay.\r\n- For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit help.shop.app.\r\n\r\n*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">We accept Visa, MasterCard, American Express, Discover, JCB, Diner&apos;s Club, PayPal, and Apple Pay.&#xA0;<br>&#xA0;<br>When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments. No hidden or late fees. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses. Eligibility check has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.&#xA0;<br>- The installments option on Shop Pay is available on debit and credit cards.&#xA0;<br>- There are no late fees if you miss a scheduled payment.&#xA0;<br>- Pay in full or in 4 interest-free installments for orders between $50 and $1000 with Shop Pay.&#xA0;<br>- For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit help.shop.app.&#xA0;<br>&#xA0;<br>*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.</span></p>

What forms of payment do you accept?

Contiguous US:  - Free standard ground shipping for orders above $75. - $7.95 standard shipping rate for orders below $75For Alaska and Hawaii orders, we offer a flat expedited rate via FedEx 2Day Air (rates below).See expedited rates below*:*Expedit

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Contiguous US:  \n- Free standard ground shipping for orders above $75. \n- $7.95 standard shipping rate for orders below $75\n\nFor Alaska and Hawaii orders, we offer a flat expedited rate via FedEx 2Day Air (rates below).\n\nSee expedited rates below*:\n*Expedited rates are calculated per item in cart. \n\nBags/Accessories: \nContiguous US\nFedEx 2Day Air:  $24.95 per item\nFedEx Priority Overnight: $34.95 per item\nAK + HI:\nFedEx 2Day Air:  $29.95 per item\n\nLuggage* &amp; Hat Boxes: \nContiguous US\nFedEx 2Day Air: $49.95 per item\nFedEx Priority Overnight: $99.95 per item\nAK + HI: \nFedEx 2Day Air: $54.95 per item\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel\n\nPlease note, the shipping fee will be determined by the largest item on your order.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Contiguous US: &#xA0;<br>- Free standard ground shipping for orders above $75.&#xA0;<br>- $7.95 standard shipping rate for orders below $75<br><br>For Alaska and Hawaii orders, we offer a flat expedited rate via FedEx 2Day Air (rates below).<br><br>See expedited rates below*:<br>*Expedited rates are calculated per item in cart.&#xA0;<br><br>Bags/Accessories:&#xA0;<br>Contiguous US<br>FedEx 2Day Air: &#xA0;$24.95 per item<br>FedEx Priority Overnight: $34.95 per item<br>AK + HI:<br>FedEx 2Day Air: &#xA0;$29.95 per item<br><br>Luggage* &amp; Hat Boxes:&#xA0;<br>Contiguous US<br>FedEx 2Day Air: $49.95 per item<br>FedEx Priority Overnight: $99.95 per item<br>AK + HI:&#xA0;<br>FedEx 2Day Air: $54.95 per item<br>*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel<br><br>Please note, the shipping fee will be determined by the largest item on your order.</span> </p>

How much is shipping?

Unfortunately, we are unable to deliver to a P.O. Box address. If a P.O. Box is entered at checkout, your order will be cancelled after 24 hours if we do not receive an updated physical address.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Unfortunately, we are unable to deliver to a P.O. Box address. If a P.O. Box is entered at checkout, your order will be cancelled after 24 hours if we do not receive an updated physical address.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Unfortunately, we are unable to deliver to a P.O. Box address. If a P.O. Box is entered at checkout, your order will be cancelled after 24 hours if we do not receive an updated physical address.</span> </p>

Do you ship to P.O. boxes?

At CALPAK, we want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, color swaps, or cancellations. But don

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p dir="ltr" id="isPasted" style="line-height:1.38;background-color:#ffffff;margin-top:15pt;margin-bottom:0pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">At CALPAK, we want to be sure you receive your order as soon as possible. Since we&apos;re committed to speed, we start processing your order right away, which means we can&apos;t always make changes like address updates, color swaps, or cancellations. But don&apos;t worry, if something doesn&apos;t quite fit, you can return it within 30 days.</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:15pt 0pt 0pt 0pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Need anything else? Feel free to reach out to us at help@calpaks.com or chat with us. We&apos;re here to help!</span></p>

Can I cancel or update my order once it's placed?

We're so happy to hear that! Although we don't offer gift receipts at this time, each order is shipped with a packing slip that doesn't include pricing. Please note, we do not offer gift wrapping—but we hope they'll love their gifts for everyday and

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re so happy to hear that! Although we don&apos;t offer gift receipts at this time, each order is shipped with a packing slip that doesn&apos;t include pricing. Please note, we do not offer gift wrapping&#x2014;but we hope they&apos;ll love their gifts for everyday and far away.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">We&apos;re so happy to hear that! Although we don&apos;t offer gift receipts at this time, each order is shipped with a packing slip that doesn&apos;t include pricing. Please note, we do not offer gift wrapping&#x2014;but we hope they&apos;ll love their gifts for everyday and far away.</span> </p>

I’d love to give CALPAK as a gift! Do you offer gift receipts?

Simply input the code into the Gift Card field at checkout. We can't wait to hear what you think about your new purchase.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Simply input the code into the Gift Card field at checkout. We can&apos;t wait to hear what you think about your new purchase.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Simply input the code into the Gift Card field at checkout. We can&apos;t wait to hear what you think about your new purchase.</span> </p>

How do I pay with a gift card?

Yes! We have two options for expedited shipping available at checkout for contiguous US orders: FedEx Priority Overnight and FedEx 2Day Air. For Hawaii and Alaska orders, we offer expedited shipping via FedEx 2Day Air. If you choose either of these o

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes! We have two options for expedited shipping available at checkout for contiguous US orders: FedEx Priority Overnight and FedEx 2Day Air. For Hawaii and Alaska orders, we offer expedited shipping via FedEx 2Day Air. If you choose either of these options, your order will be processed the same day (excluding weekends) if your purchase is made before 12pm PST.  Any orders placed after 12pm PST will be processed the next business day.\n\nSee expedited rates below*:\n*Expedited rates are calculated per item in cart. \n\nBags/Accessories:\nContiguous US:\nFedEx 2Day Air:  $24.95 per item\nFedEx Priority Overnight: $34.95 per item\n\nAK + HI:\nFedEx 2Day Air:  $29.95 per item\n\nLuggage* &amp; Hat Boxes: \nContiguous US:\nFedEx 2Day Air: $49.95 per item\nFedEx Priority Overnight: $99.95 per item\n\nAK + HI: \nFedEx 2Day Air: $54.95 per item\n\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel\n\nPlease note, the shipping fee will be determined by the largest item on your order.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Yes! We have two options for expedited shipping available at checkout for contiguous US orders: FedEx Priority Overnight and FedEx 2Day Air. For Hawaii and Alaska orders, we offer expedited shipping via FedEx 2Day Air. If you choose either of these options, your order will be processed the same day (excluding weekends) if your purchase is made before 12pm PST. &#xA0;Any orders placed after 12pm PST will be processed the next business day.<br><br>See expedited rates below*:<br>*Expedited rates are calculated per item in cart.&#xA0;<br><br>Bags/Accessories:<br>Contiguous US:<br>FedEx 2Day Air: &#xA0;$24.95 per item<br>FedEx Priority Overnight: $34.95 per item<br><br>AK + HI:<br>FedEx 2Day Air: &#xA0;$29.95 per item<br><br>Luggage* &amp; Hat Boxes:&#xA0;<br>Contiguous US:<br>FedEx 2Day Air: $49.95 per item<br>FedEx Priority Overnight: $99.95 per item<br><br>AK + HI:&#xA0;<br>FedEx 2Day Air: $54.95 per item<br><br>*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel<br><br>Please note, the shipping fee will be determined by the largest item on your order.</span>&#xA0;</p>

Do you offer expedited shipping?

Returns Center

Product Guarantee

Contact Us

VIT Rewards

Affiliate Program

Back to Shop

CALPAK Support

Information about the CALPAK ordering process.

Orders

Where is my order?

What is your current shipping and ordering timeframe?

My order was marked as delivered but I haven't received it yet.

My order was incorrect or arrived damaged. What should I do?

My package was stolen. What do I do?

Do you ship outside the US?

Shipping and Delivery

I received a promo code. Can I apply it to an order that I've already placed?

I missed the sale! Do you price match?

Why isn't my promo code working?

Promotions

How do I start the return process?

What is your return policy?

Do you charge a return shipping fee?

When will I receive my refund?

I received this as a gift, can I return it?

Can I combine my returns using one shipping label?

Can I return something that is marked as final sale?

I paid for shipping on my order. Will that be refunded when I return my order?

Returns

The product I want is out of stock. How often do you restock?

Do you offer personalization or embossing on any of your products?

Is your luggage waterproof?

California Residents - Proposition 65 Warning

How do I clean my CALPAK product?

How do I clean my luggage?

Products

What if my bag arrives damaged at baggage claim?

Airline Damage

How do I reset my lock?

I lost the key for my lock, what do I do?

How do I set my TSA frame lock?

How do I set my TSA combination lock?

How do I know if my lock is TSA-approved?

How do I set my TSA key lock?

How do I set my double TSA key lock?

Luggage Lock Instructions

What’s a VIT?

What are the perks of joining CALPAK VIT?

How do I join CALPAK VIT?

What is the difference between VIT tiers?

Do I have to wait until the end of the year to be promoted to a new VIT tier?

Can I combine my rewards points with different offers?

Do points expire?

Where do I check how many points I have?

How many points can I use on my order?

What makes a successful referral?

Can I use my VIT points when checking out on my phone?

Why aren’t my points showing up?

What if I forgot my password?

I lost my referral link. How can I access it?

Are VIT points compatible with orders placed on other platforms, like Facebook Shop or Instagram Shop?

VIT Rewards Program

Does my purchase come with a warranty?

Do I need to register for the warranty?

How do I file a warranty claim?

What qualifies as proof of purchase?

When does my warranty period start?

Warranty

Can I purchase Extend after I've placed my order?

What does the Extend Protection Plan with Accident Coverage cover?

When does the Extend Protection Plan go into effect?

How do I file a claim with Extend?

What is the difference between CALPAK's Limited Warranty and the Extend Protection Plan with Accident Coverage?

Extended Warranty (Extend)

Do you offer replacement parts?

Spare Parts

I'm interested in selling CALPAK products in my store(s). How do I learn more?

I would like to purchase a bulk order of CALPAK products. How do I find out more?

I’d love to see CALPAK in person before I place my order. Do you have any store locations?

Who do I contact for press opportunities?

How should I apply to the CALPAK affiliate program?