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CALPAK Support

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes! We have two options for expedited shipping available at checkout for contiguous US orders: FedEx Priority Overnight and FedEx 2Day Air. For Hawaii and Alaska orders, we offer expedited shipping via FedEx 2Day Air. If you choose either of these options, your order will be processed the same day (excluding weekends) if your purchase is made before 12pm PST.  Any orders placed after 12pm PST will be processed the next business day.\n\nSee expedited rates below*:\n*Expedited rates are calculated per item in cart. \n\nBags/Accessories:\nContiguous US:\nFedEx 2Day Air:  $24.95 per item\nFedEx Priority Overnight: $34.95 per item\n\nAK + HI:\nFedEx 2Day Air:  $29.95 per item\n\nLuggage* &amp; Hat Boxes: \nContiguous US:\nFedEx 2Day Air: $49.95 per item\nFedEx Priority Overnight: $99.95 per item\n\nAK + HI: \nFedEx 2Day Air: $54.95 per item\n\n*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel\n\nPlease note, the shipping fee will be determined by the largest item on your order.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Yes! We have two options for expedited shipping available at checkout for contiguous US orders: FedEx Priority Overnight and FedEx 2Day Air. For Hawaii and Alaska orders, we offer expedited shipping via FedEx 2Day Air. If you choose either of these options, your order will be processed the same day (excluding weekends) if your purchase is made before 12pm PST. &#xA0;Any orders placed after 12pm PST will be processed the next business day.<br><br>See expedited rates below*:<br>*Expedited rates are calculated per item in cart.&#xA0;<br><br>Bags/Accessories:<br>Contiguous US:<br>FedEx 2Day Air: &#xA0;$24.95 per item<br>FedEx Priority Overnight: $34.95 per item<br><br>AK + HI:<br>FedEx 2Day Air: &#xA0;$29.95 per item<br><br>Luggage* &amp; Hat Boxes:&#xA0;<br>Contiguous US:<br>FedEx 2Day Air: $49.95 per item<br>FedEx Priority Overnight: $99.95 per item<br><br>AK + HI:&#xA0;<br>FedEx 2Day Air: $54.95 per item<br><br>*Including Stevyn Rolling Duffel and Stevyn Large Rolling Duffel<br><br>Please note, the shipping fee will be determined by the largest item on your order.</span>&#xA0;</p>

Yes! We have two options for expedited shipping available at checkout for contiguous US orders: FedEx Priority Overnight and FedEx 2Day Air. For Hawaii and Alaska orders, we offer expedited shipping via FedEx 2Day Air. If you choose either of these o

Do you offer expedited shipping?

Orders

Where does CALPAK ship to?

What forms of payment do you accept?

How much is shipping?

Do you ship to P.O. boxes?

Can I cancel or update my order once it's placed?

I’d love to give CALPAK as a gift! Do you offer gift receipts?

How do I pay with a gift card?

Where is my order?

What is your current shipping and ordering timeframe?

My order was marked as delivered but I haven't received it yet.

My order was incorrect or arrived damaged. What should I do?

My package was stolen. What do I do?

Do you ship outside the US?

Shipping and Delivery

I received a promo code. Can I apply it to an order that I've already placed?

I missed the sale! Do you price match?

Why isn't my promo code working?

Promotions

How do I start the return process?

What is your return policy?

Do you charge a return shipping fee?

When will I receive my refund?

I received this as a gift, can I return it?

Can I combine my returns using one shipping label?

Can I return something that is marked as final sale?

I paid for shipping on my order. Will that be refunded when I return my order?

Returns

The product I want is out of stock. How often do you restock?

Do you offer personalization or embossing on any of your products?

Is your luggage waterproof?

California Residents - Proposition 65 Warning

How do I clean my CALPAK product?

How do I clean my luggage?

Products

What if my bag arrives damaged at baggage claim?

Airline Damage

How do I reset my lock?

I lost the key for my lock, what do I do?

How do I set my TSA frame lock?

How do I set my TSA combination lock?

How do I know if my lock is TSA-approved?

How do I set my TSA key lock?

How do I set my double TSA key lock?

Luggage Lock Instructions

What’s a VIT?

What are the perks of joining CALPAK VIT?

How do I join CALPAK VIT?

What is the difference between VIT tiers?

Do I have to wait until the end of the year to be promoted to a new VIT tier?

Can I combine my rewards points with different offers?

Do points expire?

Where do I check how many points I have?

How many points can I use on my order?

What makes a successful referral?

Can I use my VIT points when checking out on my phone?

Why aren’t my points showing up?

What if I forgot my password?

I lost my referral link. How can I access it?

Are VIT points compatible with orders placed on other platforms, like Facebook Shop or Instagram Shop?

If I make a purchase to earn enough points, can I redeem the Travel Souvenir in the same transaction?

Why can't I redeem the Travel Souvenir even though I'm logged in?

Do I have to buy something to redeem the Travel Souvenir?

Can I use my points for this reward and get a discount on my purchase?

Can I return a redeemed reward and get my points back?

VIT Rewards Program

Does my purchase come with a warranty?

Do I need to register for the warranty?

How do I file a warranty claim?

What qualifies as proof of purchase?

When does my warranty period start?

Warranty

Can I purchase Extend after I've placed my order?

What does the Extend Protection Plan with Accident Coverage cover?

When does the Extend Protection Plan go into effect?

How do I file a claim with Extend?

What is the difference between CALPAK's Limited Warranty and the Extend Protection Plan with Accident Coverage?

Extended Warranty (Extend)

Do you offer replacement parts?

Spare Parts

I'm interested in selling CALPAK products in my store(s). How do I learn more?

I would like to purchase a bulk order of CALPAK products. How do I find out more?

I’d love to see CALPAK in person before I place my order. Do you have any store locations?

Who do I contact for press opportunities?

How should I apply to the CALPAK affiliate program?

Do you offer expedited shipping?Updated 4 months ago