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CALPAK Support

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We understand it&apos;s frustrating when you haven&apos;t received your order and the mail carrier says it&apos;s been delivered. Typically, we kindly request our customers to allow the shipping carrier a window of 2 business days after an order is marked as delivered for it to arrive. It&apos;s not uncommon for there to be a delay in this process.</span></p><p dir="ltr"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If, however, your order still hasn&apos;t arrived after this timeframe, please don&apos;t hesitate to contact us at help@calpaks.com for further assistance. Feel free to reach out anytime &#x2013; we&apos;re always here for you</span></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Additionally, please keep in mind that any instances of damaged or lost items must be reported to CALPAK within 30 days of delivery.</span></p>

We understand it's frustrating when you haven't received your order and the mail carrier says it's been delivered. Typically, we kindly request our customers to allow the shipping carrier a window of 2 business days after an order is marked as delive

My order was marked as delivered but I haven't received it yet.

Shipping and Delivery

Where does CALPAK ship to?

What forms of payment do you accept?

How much is shipping?

Do you ship to P.O. boxes?

Can I cancel or update my order once it's placed?

I’d love to give CALPAK as a gift! Do you offer gift receipts?

How do I pay with a gift card?

Do you offer expedited shipping?

Orders

Where is my order?

What is your current shipping and ordering timeframe?

My order was incorrect or arrived damaged. What should I do?

My package was stolen. What do I do?

Do you ship outside the US?

I received a promo code. Can I apply it to an order that I've already placed?

I missed the sale! Do you price match?

Why isn't my promo code working?

Promotions

How do I start the return process?

What is your return policy?

Do you charge a return shipping fee?

When will I receive my refund?

I received this as a gift, can I return it?

Can I combine my returns using one shipping label?

Can I return something that is marked as final sale?

I paid for shipping on my order. Will that be refunded when I return my order?

Returns

The product I want is out of stock. How often do you restock?

Do you offer personalization or embossing on any of your products?

Is your luggage waterproof?

California Residents - Proposition 65 Warning

How do I clean my CALPAK product?

How do I clean my luggage?

Products

What if my bag arrives damaged at baggage claim?

Airline Damage

How do I reset my lock?

I lost the key for my lock, what do I do?

How do I set my TSA frame lock?

How do I set my TSA combination lock?

How do I know if my lock is TSA-approved?

How do I set my TSA key lock?

How do I set my double TSA key lock?

Luggage Lock Instructions

What’s a VIT?

What are the perks of joining CALPAK VIT?

How do I join CALPAK VIT?

What is the difference between VIT tiers?

Do I have to wait until the end of the year to be promoted to a new VIT tier?

Can I combine my rewards points with different offers?

Do points expire?

Where do I check how many points I have?

How many points can I use on my order?

What makes a successful referral?

Can I use my VIT points when checking out on my phone?

Why aren’t my points showing up?

What if I forgot my password?

I lost my referral link. How can I access it?

Are VIT points compatible with orders placed on other platforms, like Facebook Shop or Instagram Shop?

If I make a purchase to earn enough points, can I redeem the Travel Souvenir in the same transaction?

Why can't I redeem the Travel Souvenir even though I'm logged in?

Do I have to buy something to redeem the Travel Souvenir?

Can I use my points for this reward and get a discount on my purchase?

Can I return a redeemed reward and get my points back?

VIT Rewards Program

Does my purchase come with a warranty?

Do I need to register for the warranty?

How do I file a warranty claim?

What qualifies as proof of purchase?

When does my warranty period start?

Warranty

Can I purchase Extend after I've placed my order?

What does the Extend Protection Plan with Accident Coverage cover?

When does the Extend Protection Plan go into effect?

How do I file a claim with Extend?

What is the difference between CALPAK's Limited Warranty and the Extend Protection Plan with Accident Coverage?

Extended Warranty (Extend)

Do you offer replacement parts?

Spare Parts

I'm interested in selling CALPAK products in my store(s). How do I learn more?

I would like to purchase a bulk order of CALPAK products. How do I find out more?

I’d love to see CALPAK in person before I place my order. Do you have any store locations?

Who do I contact for press opportunities?

How should I apply to the CALPAK affiliate program?

My order was marked as delivered but I haven't received it yet.Updated a month ago