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<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please email sales@calpaks.com for all wholesale and stocking inquiries.&quot;}" style="font-size:11pt;font-family:Calibri,Arial;font-weight:normal;font-style:normal;">Please email sales@calpaks.com for all wholesale and stocking inquiries.</span> </p>

Please email sales@calpaks.com for all wholesale and stocking inquiries.

I'm interested in selling CALPAK products in my store(s). How do I learn more?

Where does CALPAK ship to?

What forms of payment do you accept?

How much is shipping?

Do you ship to P.O. boxes?

Can I cancel or update my order once it's placed?

I’d love to give CALPAK as a gift! Do you offer gift receipts?

How do I pay with a gift card?

Do you offer expedited shipping?

Orders

Where is my order?

What is your current shipping and ordering timeframe?

My order was marked as delivered but I haven't received it yet.

My order was incorrect or arrived damaged. What should I do?

My package was stolen. What do I do?

Do you ship outside the US?

Shipping and Delivery

I received a promo code. Can I apply it to an order that I've already placed?

I missed the sale! Do you price match?

Why isn't my promo code working?

Promotions

How do I start the return process?

What is your return policy?

Do you charge a return shipping fee?

When will I receive my refund?

I received this as a gift, can I return it?

Can I combine my returns using one shipping label?

Can I return something that is marked as final sale?

I paid for shipping on my order. Will that be refunded when I return my order?

Returns

The product I want is out of stock. How often do you restock?

Do you offer personalization or embossing on any of your products?

Is your luggage waterproof?

California Residents - Proposition 65 Warning

How do I clean my CALPAK product?

How do I clean my luggage?

Products

What if my bag arrives damaged at baggage claim?

Airline Damage

How do I reset my lock?

I lost the key for my lock, what do I do?

How do I set my TSA frame lock?

How do I set my TSA combination lock?

How do I know if my lock is TSA-approved?

How do I set my TSA key lock?

How do I set my double TSA key lock?

Luggage Lock Instructions

What’s a VIT?

What are the perks of joining CALPAK VIT?

How do I join CALPAK VIT?

What is the difference between VIT tiers?

Do I have to wait until the end of the year to be promoted to a new VIT tier?

Can I combine my rewards points with different offers?

Do points expire?

Where do I check how many points I have?

How many points can I use on my order?

What makes a successful referral?

Can I use my VIT points when checking out on my phone?

Why aren’t my points showing up?

What if I forgot my password?

I lost my referral link. How can I access it?

Are VIT points compatible with orders placed on other platforms, like Facebook Shop or Instagram Shop?

If I make a purchase to earn enough points, can I redeem the Travel Souvenir in the same transaction?

Why can't I redeem the Travel Souvenir even though I'm logged in?

Do I have to buy something to redeem the Travel Souvenir?

Can I use my points for this reward and get a discount on my purchase?

Can I return a redeemed reward and get my points back?

VIT Rewards Program

Does my purchase come with a warranty?

Do I need to register for the warranty?

How do I file a warranty claim?

What qualifies as proof of purchase?

When does my warranty period start?

Warranty

Can I purchase Extend after I've placed my order?

What does the Extend Protection Plan with Accident Coverage cover?

When does the Extend Protection Plan go into effect?

How do I file a claim with Extend?

What is the difference between CALPAK's Limited Warranty and the Extend Protection Plan with Accident Coverage?

Extended Warranty (Extend)

Do you offer replacement parts?

Spare Parts

I would like to purchase a bulk order of CALPAK products. How do I find out more?

I’d love to see CALPAK in person before I place my order. Do you have any store locations?

Who do I contact for press opportunities?

How should I apply to the CALPAK affiliate program?

I'm interested in selling CALPAK products in my store(s). How do I learn more?Updated 7 months ago