# calpak

> Public Help Center articles for calpak.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [What is a preorder?](https://calpak-support.gorgias.help/en-US/what-is-a-preorder-6380916.md): A preorder lets you reserve your item before it's officially available, and we'll ship it once it's ready.
- [When will my order ship?](https://calpak-support.gorgias.help/en-US/when-will-my-order-ship-6380918.md): Please reference the estimated ship date. You'll get a confirmation email with tracking once it's on the way.
- [When will my item arrive?](https://calpak-support.gorgias.help/en-US/when-will-my-item-arrive-6380919.md): Estimated arrival depends on the shipping method selected at checkout, starting from the estimated ship date of your preorder. Please note that choosing expedited shipping does not move up the estimated ship date — it only affects transit time once y
- [Will I be charged right away?](https://calpak-support.gorgias.help/en-US/will-i-be-charged-right-away-6380920.md): Yes, payment is collected at checkout. You'll receive an order confirmation email right away.
- [Can I cancel my preorder item?](https://calpak-support.gorgias.help/en-US/can-i-cancel-my-preorder-item-6380922.md): Preorders can be cancelled before they've been processed or shipped. If you'd like to cancel, please contact our support team as soon as possible and we'll be happy to help.
- [Where is my order?](https://calpak-support.gorgias.help/en-US/where-is-my-order-344673.md): For orders shipping within the U.S., you can track your order here! If shipping outside of the U.S., please track your order using this link.
- [What forms of payment do you accept?](https://calpak-support.gorgias.help/en-US/what-forms-of-payment-do-you-accept-344663.md): We accept Visa, MasterCard, American Express, Discover, JCB, Diner's Club, PayPal, Apple Pay, and Google Pay. We do not offer payments through installments (Affirm, Klarna, Shop Pay Installments) in-store. When checking out with Shop Pay, you now hav
- [Can I cancel or update my order once it's placed?](https://calpak-support.gorgias.help/en-US/can-i-cancel-or-update-my-order-once-its-placed-344668.md): At CALPAK, we want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, color swaps, or cancellations. But don
- [I’d love to give CALPAK as a gift! Do you offer gift receipts?](https://calpak-support.gorgias.help/en-US/i%E2%80%99d-love-to-give-calpak-as-a-gift-do-you-offer-gift-receipts-344669.md): We're so happy to hear that! Although we don't offer gift receipts online at this time, orders that contain gift notes are shipped with a packing slip that doesn't include pricing.If purchasing in-store, simply ask the store associate at check out to
- [How do I pay with a gift card?](https://calpak-support.gorgias.help/en-US/how-do-i-pay-with-a-gift-card-344670.md): Simply input the code into the Gift Card field at checkout. We can't wait to hear what you think about your new purchase!
- [Can I use my in-store credit for an online purchase?](https://calpak-support.gorgias.help/en-US/can-i-use-my-in-store-credit-for-an-online-purchase-931685.md): A store credit may only be applied in-store. We are unable to apply in-store credit to online orders at this time.
- [Can I purchase a gift card in-store?](https://calpak-support.gorgias.help/en-US/can-i-purchase-a-gift-card-in-store-931686.md): CALPAK does not offer gift cards for purchase in-store at this time.
- [Can I buy online and pick-up in-store?](https://calpak-support.gorgias.help/en-US/can-i-buy-online-and-pick-up-in-store-931687.md): We currently do not offer in-store pick up for online orders.
- [Can I use a gift card that was purchased online, in-store?](https://calpak-support.gorgias.help/en-US/can-i-use-a-gift-card-that-was-purchased-online-in-store-931690.md): Gift cards purchased online may only be used on our website.
- [Do you price match?](https://calpak-support.gorgias.help/en-US/do-you-price-match-344683.md): If an item you purchased from calpaktravel.com is discounted within 5 days of the purchase date, we will honor a one-time price adjustment on full-priced purchases*, provided the product is in stock and identical in size, color, and quantity. Given t
- [My order was shipped outside of the U.S. Can I return it?](https://calpak-support.gorgias.help/en-US/my-order-was-shipped-outside-of-the-us-can-i-return-it-1108731.md): International customers may return unused items within 30 days of delivery. Refund options include a refund to your original payment method, store credit, or Shop Now credit. Refunds include the original product cost plus customs and duties, minus th
- [Where do you ship outside of the U.S.?](https://calpak-support.gorgias.help/en-US/where-do-you-ship-outside-of-the-us-1108739.md): We're thrilled to offer free shipping to Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries listed below:. Austria. Belgium. Croatia. Cyprus. Estonia. Finland. France.
- [How do I pay duties, taxes and fees?](https://calpak-support.gorgias.help/en-US/how-do-i-pay-duties-taxes-and-fees-1108740.md): The order total paid at checkout will be inclusive of all duties, taxes and fees. No additional fees will be owed upon delivery of your order. Duties & taxes are set by customs and depend on a number of factors, such as origin of the product, local V
- [How much is it to ship to my country?](https://calpak-support.gorgias.help/en-US/how-much-is-it-to-ship-to-my-country-1108749.md): We're excited to offer free FedEx International shipping to Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries.&nbsp;</p>
- [My package is stuck in customs. Help!](https://calpak-support.gorgias.help/en-US/my-package-is-stuck-in-customs-help-1108753.md): We know customs clearance and inspection delays can cause frustration, and while we wish we could help further, only the recipient of the package can make an inquiry with the local customs authorities. For any details regarding next steps, please re
- [When will my order arrive?](https://calpak-support.gorgias.help/en-US/when-will-my-order-arrive-1108755.md): Orders are typically processed within 1-3 business days. For Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries, please allow up to 2 weeks for your order to arrive on
- [How do I know I’m checking out in my native currency?](https://calpak-support.gorgias.help/en-US/how-do-i-know-i%E2%80%99m-checking-out-in-my-native-currency-1108758.md): Make sure you select your country's flag icon on the top-right of our site (if it's not already pre-selected). When checking out, your order will be completed in the currency respective to the ship-to address provided.
- [Does the warranty apply to international purchases?](https://calpak-support.gorgias.help/en-US/does-the-warranty-apply-to-international-purchases-1108781.md): Yes, we honor warranties for international orders!. Most of our products come with either a 1, 2, or 10-year limited warranty. Please see the Product Guarantee page for more info. Warranty claims must be filed via email. We are not able to start the
- [Do you sell the same products both within the U.S. and internationally?](https://calpak-support.gorgias.help/en-US/do-you-sell-the-same-products-both-within-the-us-and-internationally-1108782.md): We're sorry, but gift cards are not available for sale outside of the U.S. Additional product availability may vary based on market.
- [What is your return and exchange policy?](https://calpak-support.gorgias.help/en-US/what-is-your-return-and-exchange-policy-344687.md): Online Purchases. For U.S. orders, we accept returns of unused items within 30 days from the date of delivery. A flat return fee of $12.95 for bags and accessories and $24.95 for luggage will be deducted from your refund. International customers may
- [How do I start the return or exchange process?](https://calpak-support.gorgias.help/en-US/how-do-i-start-the-return-or-exchange-process-344686.md): You can start the return or exchange process by visiting our Returns Portal. Once your return has been submitted, just follow these easy steps:. Please contact us at help@calpaks.com for more help or if you're unable to find your order confirmation.
- [Do you charge a return fee?](https://calpak-support.gorgias.help/en-US/do-you-charge-a-return-fee-344689.md): Yes, you can still return or exchange your order for a flat fee of $12.95 for bags/accessories and $24.95 for luggage. This amount will then be deducted from your refund. If you're local to LA, online orders can be returned in-store and will not be c
- [When will I receive my refund?](https://calpak-support.gorgias.help/en-US/when-will-i-receive-my-refund-344690.md): Once your return is received and inspected, it will be refunded to the payment method selected within 3-5 days. Refunds typically appear in your transactions within 5–7 business days once processed, depending on your bank. We are not able to offer re
- [Can I combine my returns using one shipping label?](https://calpak-support.gorgias.help/en-US/can-i-combine-my-returns-using-one-shipping-label-344692.md): Due to system limitations, we are unable to combine multiple returns under one label. If you have multiple orders that you are looking to return, you will need to process each return separately. Don't worry--we offer a flat rate return shipping fee.
- [Can I exchange my item?](https://calpak-support.gorgias.help/en-US/can-i-exchange-my-item-1334163.md): Yes! As long as your item falls within our return policy, we offer two types of exchanges:Instant Exchange: Your exchange order will be created immediately, upon entering your credit card information. A temporary hold of $1 will then be placed on you
- [I received this as a gift, can I return it?](https://calpak-support.gorgias.help/en-US/i-received-this-as-a-gift-can-i-return-it-931699.md): Absolutely! We accept returns of unused items within 30 days of purchase. You will just need the original order number for reference. Be sure to click "Return a gift" on our portal. Please note, items that are marked as "Final Sale" are not eligible
- [Can I return or exchange my item in-store?](https://calpak-support.gorgias.help/en-US/can-i-return-or-exchange-my-item-in-store-931705.md): Online purchases:. In-store purchases:. International orders: Returns are accepted within 30 days of delivery. Exchanges are not available for international orders. Please note that all items purchased during a sale are marked as Final Sale and are n
- [How long is my return window?](https://calpak-support.gorgias.help/en-US/how-long-is-my-return-window-931708.md): We accept returns or exchanges of unused items within 30 days of delivery for online purchases. For in-store orders, you may return or exchange within 30 days of the purchase date.
- [The product I want is out of stock. How often do you restock?](https://calpak-support.gorgias.help/en-US/the-product-i-want-is-out-of-stock-how-often-do-you-restock-344696.md): We restock as soon as we receive new inventory. Please sign up for the waitlist on the product page to be notified of any restocks!
- [How do I clean my CALPAK product?](https://calpak-support.gorgias.help/en-US/how-do-i-clean-my-calpak-product-386323.md): For non-luggage items, we recommend the following:. 1. General Cleaning:. 2. Extra tough stains:. 3. Additional Tips:
- [How do I clean my luggage?](https://calpak-support.gorgias.help/en-US/how-do-i-clean-my-luggage-344744.md): CLEANING WITH: MILD SOAP + WATER. CLEANING WITH: AN ADHESIVE REMOVER
- [Do you offer personalization on any of your products?](https://calpak-support.gorgias.help/en-US/do-you-offer-personalization-on-any-of-your-products-344700.md): Yes! We offer personalization on select items. For a list of products, please visit our personalization page.
- [Is your luggage waterproof?](https://calpak-support.gorgias.help/en-US/is-your-luggage-waterproof-344701.md): Most of CALPAK's luggage is water-resistant, but not water proof.
- [California Residents - Proposition 65 Warning](https://calpak-support.gorgias.help/en-US/california-residents---proposition-65-warning-344703.md): Proposition 65 (Prop 65), the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that requires the state to keep a list of chemicals that the State of California has identified may cause cancer or reproductive toxicity. There
- [Does my purchase come with a warranty?](https://calpak-support.gorgias.help/en-US/does-my-purchase-come-with-a-warranty-344722.md): Most of our products come with either a 1, 2, or 10-year limited warranty. Please see the Product Guarantee page for more info. If you are unsure if your CALPAK product comes with a warranty, please reach out to warranty@calpaks.com for further assis
- [How do I file a warranty claim?](https://calpak-support.gorgias.help/en-US/how-do-i-file-a-warranty-claim-344724.md): Most of our products come with either a 1, 2, or 10-year limited warranty. Please see the Product Guarantee page for more info. Warranty claims must be filed via email. We are not able to start the warranty process in-store, through text message, or
- [What qualifies as proof of purchase?](https://calpak-support.gorgias.help/en-US/what-qualifies-as-proof-of-purchase-344725.md): We accept order confirmation emails and photos of receipts as proof of purchase. Proof of purchase must include date of purchase in order to be approved.
- [When does my warranty period start?](https://calpak-support.gorgias.help/en-US/when-does-my-warranty-period-start-344726.md): The warranty period begins from the date of purchase.
- [How does personalization work?](https://calpak-support.gorgias.help/en-US/how-does-personalization-work-1401426.md): We offer personalization on select items, which you'll find on our personalization page (here).You can choose a monogram, other text (up to 8 characters), or even add a patch—then pick the color and font to make it yours!*Please note: Personalized it
- [Which items can I personalize?](https://calpak-support.gorgias.help/en-US/which-items-can-i-personalize-1401427.md): You can explore our products available for personalization here. There's no better way to add a personal touch to your favorite CALPAK items!
- [How long does personalization take?](https://calpak-support.gorgias.help/en-US/how-long-does-personalization-take-1401428.md): Our standard processing time is 1-3 business days. For personalized items, allow up to 5 additional business days for processing. *Please note: personalization orders placed with expedited shipping methods are still subject to the additional 5 days o
- [Am I able to return or exchange my personalized item?](https://calpak-support.gorgias.help/en-US/am-i-able-to-return-or-exchange-my-personalized-item-1401429.md): Personalized items are not eligible for returns or exchanges, as they are custom-made. We highly encourage you to double-check all details on personalized items prior to purchasing. Please note there may be slight variations between the digital previ
- [Can I personalize a CALPAK item I already own?](https://calpak-support.gorgias.help/en-US/can-i-personalize-a-calpak-item-i-already-own-1401430.md): We're sorry, but we cannot personalize previously-purchased items.
- [How much is personalization?](https://calpak-support.gorgias.help/en-US/how-much-is-personalization-1401431.md): Personalization is $25 for each location you choose to personalize on an item.
- [Do you offer personalization in-store?](https://calpak-support.gorgias.help/en-US/do-you-offer-personalization-in-store-1401433.md): Yes! Personalization is available both in-store and online. Visit us to browse samples and let us help you customize the perfect item. Please note that in-store personalization styles vary, and our team is always happy to place an order from our full
- [What if my bag arrives damaged at baggage claim?](https://calpak-support.gorgias.help/en-US/what-if-my-bag-arrives-damaged-at-baggage-claim-344704.md): Our products are tested, tried and true. They are designed to withstand normal use, including regular handling by airlines. If the bag is damaged during transit, the airline is required to handle the damage claim. File one with them immediately. Each
- [What’s a VIT?](https://calpak-support.gorgias.help/en-US/what%E2%80%99s-a-vit-344707.md): VIT stands for Very Important Traveler. Once you join our exclusive VIT Rewards Program, we'll reward you for traveling and spreading the word about CALPAK along the way.
- [What are the perks of joining CALPAK VIT?](https://calpak-support.gorgias.help/en-US/what-are-the-perks-of-joining-calpak-vit-344708.md): We're glad you asked! First of all, you get $5 *just* for signing up—need we say more? Depending on your VIT tier, you will receive different perks and rewards. Regardless of which tier you fall into, you will get the following perks: Be the first
- [How do I join CALPAK VIT?](https://calpak-support.gorgias.help/en-US/how-do-i-join-calpak-vit-344709.md): It's easy! Simply create an account here and start earning points. Your $5 credit will be available to use immediately!
- [What is the difference between VIT tiers?](https://calpak-support.gorgias.help/en-US/what-is-the-difference-between-vit-tiers-344710.md): We have three different VIT tiers: Explorer, Voyager, and Jetsetter. Click here to learn more about the different tiers and all the exciting perks and rewards associated with each one.
- [Do I have to wait until the end of the year to be promoted to a new VIT tier?](https://calpak-support.gorgias.help/en-US/do-i-have-to-wait-until-the-end-of-the-year-to-be-promoted-to-a-new-vit-tier-344711.md): Not at all! Once you reach the threshold for the next VIT tier, you will stay in that tier for one year from that date. You can immediately take advantage of the perks of that new tier. Please note, you will start earning VIT points at the new accele
- [Can I combine my rewards points with different offers?](https://calpak-support.gorgias.help/en-US/can-i-combine-my-rewards-points-with-different-offers-344712.md): Depending on the promotion, you may be able to combine VIT points with another promo for even more savings. If you're unable to apply your points, or unsure if your order qualifies, please reach out to help@calpaks.com for assistance.
- [Do points expire?](https://calpak-support.gorgias.help/en-US/do-points-expire-344713.md): VIT points expire one year from when they were earned. Feel free to reach out to help@calpaks.com for further information.
- [Where do I check how many points I have?](https://calpak-support.gorgias.help/en-US/where-do-i-check-how-many-points-i-have-344714.md): Simply log into your account and go to the rewards tab. To redeem your points, you must be signed in.
- [How many points can I use on my order?](https://calpak-support.gorgias.help/en-US/how-many-points-can-i-use-on-my-order-344715.md): Once your order goes above the $50 threshold, you can use as many points as you like on your order. Please note, if you redeem your VIT points and your order total goes below the minimum threshold for free shipping, you will need to pay the cost of s
- [What makes a successful referral?](https://calpak-support.gorgias.help/en-US/what-makes-a-successful-referral-344716.md): When the person you refer to CALPAK makes a purchase of $150 or more, you’ll get a $25 worth of VIT points added to your account. Please note, it may take up to 48 hours for the points to be available on your account. If it’s been over 48 hours, then
- [Can I use my VIT points when checking out on my phone?](https://calpak-support.gorgias.help/en-US/can-i-use-my-vit-points-when-checking-out-on-my-phone-344717.md): Absolutely! Be sure to log into your VIT account before checking out. At any point during the checkout process, you can click the “show order summary” dropdown at the top of the page. From there, you will see the sliding scale for you to add your VIT
- [Why aren’t my points showing up?](https://calpak-support.gorgias.help/en-US/why-aren%E2%80%99t-my-points-showing-up-344718.md): It takes up to 24 hours for your points to show up. Didn’t get a confirmation email from us? Try checking your spam. Just a heads-up! You'll only earn points for reviews on orders placed within the last 12 months. *Please note birthdays must be share
- [I lost my referral link. How can I access it?](https://calpak-support.gorgias.help/en-US/i-lost-my-referral-link-how-can-i-access-it-344720.md): Log into your VIT account, and click "rewards" on the left hand side. From there, you'll find the "refer a friend" section where you can obtain your referral link or send it out to your friends and family!
- [Are VIT points compatible with orders placed on other platforms, like Facebook Shop, TikTok Shop or Instagram Shop?](https://calpak-support.gorgias.help/en-US/are-vit-points-compatible-with-orders-placed-on-other-platforms-like-facebook-shop-tiktok-shop-or-instagram-shop-344721.md): VIT members are able to accrue points placed on Facebook and Instagram Shop, but not on TikTok Shop. In order to redeem your points, you will want to checkout directly through our website, as we're not able to redeem your points through any of those
- [If I make a purchase to earn enough points, can I redeem the Travel Souvenir in the same transaction?](https://calpak-support.gorgias.help/en-US/if-i-make-a-purchase-to-earn-enough-points-can-i-redeem-the-travel-souvenir-in-the-same-transaction-507055.md): You'll need to accumulate enough points before you can redeem the Travel Souvenir in a transaction.
- [Why can't I redeem the Travel Souvenir even though I'm logged in?](https://calpak-support.gorgias.help/en-US/why-cant-i-redeem-the-travel-souvenir-even-though-im-logged-in-507056.md): If the "Redeem Now" button is greyed out, you need more points to redeem.
- [Do I have to buy something to redeem the Travel Souvenir?](https://calpak-support.gorgias.help/en-US/do-i-have-to-buy-something-to-redeem-the-travel-souvenir-507057.md): Nope! You can redeem the Travel Souvenir without making a purchase.
- [Can I use my points for this reward and get a discount on my purchase?](https://calpak-support.gorgias.help/en-US/can-i-use-my-points-for-this-reward-and-get-a-discount-on-my-purchase-507063.md): No, you can't use points for both simultaneously.
- [Can I return a redeemed reward and get my points back?](https://calpak-support.gorgias.help/en-US/can-i-return-a-redeemed-reward-and-get-my-points-back-507064.md): Great question! Once you've redeemed a reward, it's yours to keep.
- [Can I use my VIT points in-store?](https://calpak-support.gorgias.help/en-US/can-i-use-my-vit-points-in-store-931715.md): Yes! Please provide the email address associated with your VIT account during check out. Your subtotal must be $50+ in order to redeem your points. Our collection of items available for points redemption, Travel Souvenirs, can only be redeemed online
- [Will I receive VIT points for in-store purchases?](https://calpak-support.gorgias.help/en-US/will-i-receive-vit-points-for-in-store-purchases-931716.md): Absolutely! All in-store purchases will be eligible to earn VIT points.
- [I don’t live in the U.S. but I want to be a VIT. What should I do?](https://calpak-support.gorgias.help/en-US/i-don%E2%80%99t-live-in-the-us-but-i-want-to-be-a-vit-what-should-i-do-1108787.md): We’d love for everyone to be a VIT! Unfortunately, the VIT program is available in the U.S. only. Hopefully this will change soon.
- [How do I place a wholesale order?](https://calpak-support.gorgias.help/en-US/how-do-i-place-a-wholesale-order-1921140.md): To get started, please create an account on NuORDER and submit an inquiry to shop our store. Our team will review your account for eligibility. Once approved, you’ll be able to log in to our B2B site via NuORDER, browse the wholesale catalog, and pla
- [Do I need a business license or resale certificate to buy wholesale?](https://calpak-support.gorgias.help/en-US/do-i-need-a-business-license-or-resale-certificate-to-buy-wholesale-1921144.md): Yes, we require a valid business license and/or resale certificate for all wholesale accounts. However, if you do not have a certificate, please reach out through the Corporate Gifting contact form and we will send you an invoice to purchase with tax
- [Is there a minimum order quantity (MOQ)?](https://calpak-support.gorgias.help/en-US/is-there-a-minimum-order-quantity-(moq)-1921145.md): Yes, our MOQ is 25 units. However, you may combine different products to reach the minimum order amount.
- [Do you offer decoration services on your products?](https://calpak-support.gorgias.help/en-US/do-you-offer-decoration-services-on-your-products-1921147.md): Currently, we don't offer any in-house customization options. We hope to in the future! However, we are happy to ship your order directly to a personalization company of your choice. In this case, we would ship all units to one location to be customi
- [Do you offer tiered pricing or volume discounts?](https://calpak-support.gorgias.help/en-US/do-you-offer-tiered-pricing-or-volume-discounts-1921148.md): Yes, we offer volume discounts for larger orders. Please see below for our pricing breakdown:. 25-49 units (20% off retail). 50-99 units (30% off retail). 100-199 units (40% off retail). 200+ units (45% off retail)
- [What payment methods do you accept?](https://calpak-support.gorgias.help/en-US/what-payment-methods-do-you-accept-1921172.md): We accept credit cards and ACH payments, and full prepayment is required for all orders. If a resale certificate is provided, no taxes will be applied to the order.
- [Do you offer international wholesale shipping?](https://calpak-support.gorgias.help/en-US/do-you-offer-international-wholesale-shipping-1921191.md): For more information on international shipping, please contact us at info@calpaks.com or complete the Corporate Gifting contact form.
- [How long will it take to receive my order?](https://calpak-support.gorgias.help/en-US/how-long-will-it-take-to-receive-my-order-1921192.md): Orders are typically processed within 1–3 business days depending on the size of the order. Shipping times vary by location.
- [Can I use my own shipping account or freight carrier?](https://calpak-support.gorgias.help/en-US/can-i-use-my-own-shipping-account-or-freight-carrier-1921193.md): Yes, you may arrange your own shipping. Please add the details directly in NuORDER before submitting your order. Otherwise, we can ship on our account and bill upfront.
- [What is your return policy for wholesale orders?](https://calpak-support.gorgias.help/en-US/what-is-your-return-policy-for-wholesale-orders-1921196.md): We do not accept returns on wholesale or corporate gifting orders at this time.
- [What should I do if my wholesale order arrives damaged?](https://calpak-support.gorgias.help/en-US/what-should-i-do-if-my-wholesale-order-arrives-damaged-1921197.md): If your order arrives damaged, please reach out to us within 48 hours of delivery and include photos of the damaged items and packaging. We’ll review each case individually and do our best to make things right!
- [What is your current shipping and ordering timeframe?](https://calpak-support.gorgias.help/en-US/what-is-your-current-shipping-and-ordering-timeframe-344676.md): Our standard processing time is 1-3 business days. We'll send an email with tracking information once your order has shipped.For U.S. orders, your order will typically arrive 1-6 business days after being shipped, depending on your location.For order
- [Do you ship to P.O. boxes?](https://calpak-support.gorgias.help/en-US/do-you-ship-to-po-boxes-344667.md): Unfortunately, we are unable to deliver to a P.O. Box address. If a P.O. Box is entered at checkout, your order will be cancelled after 24 hours if we do not receive an updated physical address.
- [How much is shipping?](https://calpak-support.gorgias.help/en-US/how-much-is-shipping-344666.md): Standard ground shipping rates within the contiguous U.S.:. Expedited shipping rates within the U.S. (below). Rates are calculated per item in cart, and determined by the largest item in your order. Bags & Accessories:. Luggage & Hat Boxes:. For Hawa
- [My order was marked as delivered but I haven't received it yet.](https://calpak-support.gorgias.help/en-US/my-order-was-marked-as-delivered-but-i-havent-received-it-yet-344678.md): We understand it's frustrating when you haven't received your order and the mail carrier says it's been delivered. We typically ask that our customers give the shipping carrier 2 business days for their order to arrive once it has been marked as deli
- [Where does CALPAK ship to?](https://calpak-support.gorgias.help/en-US/where-does-calpak-ship-to-344660.md): We ship within the contiguous U.S., as well as Hawaii and Alaska. Internationally, we currently ship to Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries listed below
- [Do you offer expedited shipping?](https://calpak-support.gorgias.help/en-US/do-you-offer-expedited-shipping-344672.md): Yes! For contiguous U.S. orders, we offer Standard 2 Day and Overnight Shipping. For Hawaii and Alaska, we offer expedited Standard 2 Day shipping. Orders placed with expedited shipping before 12pm PST will be processed the same day (excluding weeken
- [My package was stolen. What do I do?](https://calpak-support.gorgias.help/en-US/my-package-was-stolen-what-do-i-do-344680.md): We're so sorry to hear that. Unfortunately, we are not able to file claims on packages that are stolen. We recommend reaching out to your local authorities.
- [Do you ship outside the US?](https://calpak-support.gorgias.help/en-US/do-you-ship-outside-the-us-434922.md): Yes! We're excited to ship to Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries listed below:. Austria. Belgium. Croatia. Cyprus. Estonia. Finland. France. Germany. G
- [How do I place a corporate gifting order?](https://calpak-support.gorgias.help/en-US/how-do-i-place-a-corporate-gifting-order-1921258.md): To get started, please fill out our contact form. A member of our team will get in touch to guide you through the ordering process. Once your order is confirmed, you'll receive an invoice via email. As soon as payment is completed by credit card, you
- [Is there a minimum order quantity (MOQ)?](https://calpak-support.gorgias.help/en-US/is-there-a-minimum-order-quantity-(moq)-1921259.md): Yes, our MOQ is 25 units. However, you may combine different products to reach the minimum order amount.
- [Do you offer decoration services on your products?](https://calpak-support.gorgias.help/en-US/do-you-offer-decoration-services-on-your-products-1921261.md): Currently, we don't offer any in-house customization options. We hope to in the future! However, we are happy to ship your order directly to a personalization company of your choice. In this case, we would ship all units to one location to be customi
- [Do you offer tiered pricing or volume discounts?](https://calpak-support.gorgias.help/en-US/do-you-offer-tiered-pricing-or-volume-discounts-1921264.md): Yes, we offer volume discounts for larger orders. Please see below for our pricing breakdown:. 25-49 units (20% off retail). 50-99 units (30% off retail). 100-199 units (40% off retail). 200+ units (45% off retail)
- [What payment methods do you accept?](https://calpak-support.gorgias.help/en-US/what-payment-methods-do-you-accept-1921405.md): Full prepayment is required for all orders. Once your order is confirmed, we’ll send a Sales Order confirmation along with a Credit Card Authorization form. If preferred, ACH payments are also accepted upon request. Taxes are applied at checkout base
- [What is your return policy for corporate gifting orders?](https://calpak-support.gorgias.help/en-US/what-is-your-return-policy-for-corporate-gifting-orders-1921426.md): We do not accept returns on wholesale or corporate gifting orders at this time.
- [What should I do if my corporate gifting items arrive damaged?](https://calpak-support.gorgias.help/en-US/what-should-i-do-if-my-corporate-gifting-items-arrive-damaged-1921446.md): If your order arrives damaged, please reach out to us within 48 hours of delivery and include photos of the damaged items and packaging. We’ll review each case individually and do our best to make things right!
- [How do I reset my lock?](https://calpak-support.gorgias.help/en-US/how-do-i-reset-my-lock-344705.md): Send a photo of your lock to help@calpaks.com. We’ll get back to you within 2 business days. If it’s urgent, we recommend trying all the combinations between 0-0-0 and 9-9-9. We promise it takes less time than you would think (we happen to know from
- [I lost the key for my lock, what do I do?](https://calpak-support.gorgias.help/en-US/i-lost-the-key-for-my-lock-what-do-i-do-344706.md): TSA-approved combination locks may have keyholes, but they are for internal TSA use-only. However, if your product came with a set of keys, contact us at warranty@calpaks.com with a photo of your lock so we can assist you.
- [How do I set my TSA frame lock?](https://calpak-support.gorgias.help/en-US/how-do-i-set-my-tsa-frame-lock-344747.md): CALPAK TSA FRAME LOCK INSTRUCTIONS1. Set dials to 0-0-0 and gently press side buttons on lock to open luggage.2. Locate the reset button on the interior of the lock.3. Slide reset button on the interior of the lock from ""off"" to ""set"".4. Set your
- [How do I set my TSA combination lock?](https://calpak-support.gorgias.help/en-US/how-do-i-set-my-tsa-combination-lock-344748.md): CALPAK TSA COMBINATION LOCK INSTRUCTIONS1. Set dials to 0-0-02. At the bottom of the lock, there is a small button. Insert a pin or pen in the button.3. Set your desired combination. (Save your code in a safe place! Your lock cannot be opened or rese
- [How do I know if my lock is TSA-approved?](https://calpak-support.gorgias.help/en-US/how-do-i-know-if-my-lock-is-tsa-approved-344749.md): Locks approved by the TSA (Transportation Security Administration) feature a red diamond logo. In the US, the TSA may open checked luggage as part of their security screening process. With a TSA-approved lock, the staff can open it with a key and loc
- [How do I set my TSA key lock?](https://calpak-support.gorgias.help/en-US/how-do-i-set-my-tsa-key-lock-344751.md): CALPAK TSA KEY LOCK INSTRUCTIONS1. Insert zipper pullers into lock.2. Insert the key and rotate counter-clockwise to lock.3. Check your lock by sliding the key slide up. Zipper pullers should not release.4. Insert the key and rotate clockwise to unlo
- [How do I set my double TSA key lock?](https://calpak-support.gorgias.help/en-US/how-do-i-set-my-double-tsa-key-lock-344753.md): CALPAK DOUBLE TSA KEY LOCK INSTRUCTIONS1. Insert zipper pullers into lock from the bottom to the top. Bottom zipper pullers are for the main compartment and the top zipper pullers are for the front pocket.2. Insert the key and rotate clockwise to loc
- [Do you offer replacement parts?](https://calpak-support.gorgias.help/en-US/do-you-offer-replacement-parts-344734.md): Yes! We offer replacement parts to easily fix your CALPAK item at home. All you'll need is a screwdriver, the part we send you, and a couple minutes of your time.Please email warranty@calpaks.com with photos of your damaged item to request a spare pa
- [I'm interested in selling CALPAK products in my store(s). How do I learn more?](https://calpak-support.gorgias.help/en-US/im-interested-in-selling-calpak-products-in-my-store(s)-how-do-i-learn-more-344735.md): Please email sales@calpaks.com for all wholesale and stocking inquiries.
- [I would like to purchase a bulk order of CALPAK products. How do I find out more?](https://calpak-support.gorgias.help/en-US/i-would-like-to-purchase-a-bulk-order-of-calpak-products-how-do-i-find-out-more-344737.md): Please email us at sales@calpaks.com for bulk order inquiries—we'd be happy to assist you in placing an order. If you'd like to place a corporate gifting order, please fill out the form here.
- [Who do I contact for press opportunities?](https://calpak-support.gorgias.help/en-US/who-do-i-contact-for-press-opportunities-344739.md): We're happy to hear you'd like to work with us! Please email press@calpaks.com for more info.
- [How should I apply to the CALPAK affiliate program?](https://calpak-support.gorgias.help/en-US/how-should-i-apply-to-the-calpak-affiliate-program-344742.md): Simply click the affiliate sign-up link and enroll in our program. If you're approved, you'll receive a follow up email from our team and can begin earning commission right away.
- [What are the CALPAK store hours and contact information?](https://calpak-support.gorgias.help/en-US/what-are-the-calpak-store-hours-and-contact-information-926768.md): Store Hours:Monday - Thursday: 10 AM to 9 PMFriday - Saturday: 10 AM to 10 PMSunday: 11 AM to 8 PMPhone Number: (310) 912-7457Store hours may change based on holidays or other factors.
- [Where is the CALPAK store located?](https://calpak-support.gorgias.help/en-US/where-is-the-calpak-store-located-926769.md): Our CALPAK store is located at the following address:Century City Mall, 2nd Floor10250 Santa Monica BlvdLos Angeles, CA 90067You can find us next to Zinque Restaurant and around the corner from The Container Store. For the closest parking, we recomme